The Human Factor
Facilicom is a company that is building a reputation as one that pays a great deal of attention to its staff. It is our staff who cleans our client's buildings, which is what we are measured on. They are the backbone to our business so caring for them is essential.
That is why we invest in training: all new employees follow our training programme called ‘Instruction by Induction’. We encourage our cleaning staff to enrol on relevant courses, allowing talented employees to develop themselves and position themselves for promotion.
A planned approach programme
Working efficiently requires careful planning. Facilicom has developed a planned program by introducing the Theme Chart. By using this patented work method, cleaners can see at a glance, through means of pictures and colours, what needs to be cleaned and when it needs cleaning.
We use cleaning products that have the most limited impact on the environment in combination with innovative dosing methods. The use of micro fibre cloths is common practice within our company.
Quality
Quality can be measured objectively. Facilicom uses Quality Audits and a programme called DCS (Daily Checking System) which helps to gain a better understanding of cleaning issues on our sites. If required our International Quality and Innovation Department can offer support and advice.
Transparency
Transparency is common practice in our company. We keep our clients informed and offer whatever style of reporting is required. At each site a logbook can be found detailing the latest course of events. Every six weeks our clients receive a brief evaluation report giving an overview of our services. On request we can prepare a report containing as an example the hours delivered, training records, the results of quality checks, H&S issues and planned periodical work. All Facilicom Operational teams are locally based so we are always close by.
