Our culture is characterised by strong employee commitment and mutual respect. In our culture we realise our core values:
Focus on results
Facilicom uses specific criteria to measure the performance of people and processes. Everyone receives clear goals and is assisted as much as possible in focussing their efforts on achieving them. We make performance measurable and as transparent as possible so that employees and clients can themselves assess whether the goals are being achieved. That leads, on the one hand, to effective operational management and, on the other hand, to transparency and objectivity in the assessment of people.
Sustainability appeals to Facilicom’s long-term vision, to the continuity of the relationships that we enter into, to our many years of experience, to the future orientation we advocate, the CSR policy of our company and, last but not least, to taking responsibility for the way in which we, Facilicom, operate and can be held accountable for what we do. As such, the term has far-reaching connotations.
Facilicom does not consider the divisions as separate entities, but considers it important that the companies are interconnected and that they also feel connected. The companies have a common interest in terms of values and standards and the way in which the people work together within a company. The markets in which they operate are usually adjacent to each other, so that, also in terms of content, there are many opportunities for knowledge transfer. The relationship with the client also revolves more and more around long-term mutual cooperation. That is something we are familiar with.
Facilicom wants to lead the way in introducing new services and concepts. We encourage employees to closely monitor market developments and make resources available to further develop or start up new initiatives and ideas. Where necessary, Facilicom will participate in joint ventures or other partnerships. When Facilicom starts new activities, they are given room outside the structures of Facilicom to develop. Once they have passed the pioneering stage, they receive a definite place within the structure of the organisation. In addition, we work continuously on modernising our working methods.
Important themes within Facilicom Group
In recent years, Facilicom Group has invested in two important themes: Hostmanship and Client Orientation. Below you will find further information on these themes.
Client orientation is all about co-creation, partnership and transparency, taking initiative, the desire to renew and innovate, commitment, flexibility and customisation. That starts by listening to you; knowing what you want helps us to optimise our services. As far as we are concerned, client orientation is a continuous process.
For many years, Facilicom has been distinguishing itself through operational excellence. In other words, we maximise operational profit; on the one hand by minimising costs, and on the other by adding as much value as we possibly can. In addition, today’s clients demand hostmanship. That is why, in 2011, Facilicom introduced the concept of hostmanship.
Facilicom intends to continuously surpass your expectations - including those of your employees, clients, visitors and guests. After all, we know that facilities services may contribute substantially to the performance and commercial success of your organisation. When your employees feel welcome, they will be satisfied and will perform to the best of their abilities. When your clients, visitors and guests regularly experience a wow moment, this will increase their loyalty and they will be inclined to spend more money. This requires more than ‘just’ a professional attitude, good service, and hospitality. It requires hostmanship.